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Lionair Support Ticket - Stolen from and laughed at.

Lionair Support Ticket

Stolen from and laughed at.

Created By: Lucylane0011's Picture Lucylane0011 Last Reply: Lucylane0011's Picture Lucylane0011
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

I would like you to read the post I have just submitted to this website regarding my experience with your company on Wednesday 20th August 2014 whilst flying from Denpasar, bali to Lombok.
I had my blackberry phone stolen from my bag whilst it should of been safe being handled by your luggage team as the mobile phone was taken from checked luggage.
I noticed the zip was undone when I was collecting my bag from the carousel, hence why I say stolen and not lost as bags can't unzip themselves.
I was then laughed at by two members of your staff, told it was my fault as I should of taken hand luggage and then when I said I wanted to put in a formal complaint, they tried to persuade me not to!!
Appalling treatment, to top it off I've heard nothing from lion air since even though I was told I would be kept up to date via email.
I want answers.


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