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Lionair Complaint - Not trained to say sorry..
Lionair Complaint

Lionair Complaint

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Not trained to say sorry..


I booked a ticket for 4th September 2014 on the 2nd through a tour travel agent. Booking code HMORWA from Jogjakarta to jakarta. On the 3rd sept 16.55
I got sms from lion air which said

"Yth. penumpang LION AIR rute JOGJA - JAKARTA tgl 04SEP JT559 jam 13.15 MUNDUR menjadi JT557 jam 14.45. Info hub call center 02163798000. Terimakasih"

They change the schedule from 13:15 to 14.45.
Positive side, they let me know a day in advance. But why? I called customer service, not even a lame excuse, any excuse and apology will do.. not even apology in the sms.

The worst in the chaotic check in counter, the lady first words to me were,
"Koq jam segini baru datang pak?" Which translated why you just arrived at this time sir, i arrive 13.00 btw.. what?! Thet don't even know that the flight has changed.. i said check your computer then you can talk.. and after making an excuse but again no sorry from that lady..
So i called lion air customer service. They received my complained and caller to the duty manager who promised to tell the lady.. well at least got an apology from the customer service.. got all their name but won't post it here..


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